Frequently Asked Questions
Can anyone shop here, or do you sell only to contractors?
Yes, we are open to the public – everyone is welcome!
Do you sell materials only, or do you also provide installation?
What is your return policy?
Returns are subject to a 20% restocking fee. Proof of purchase is required; material must be in good condition and suitable for resale.
What items are non-refundable?
The following items cannot be returned:
- Promotional or clearance items
- Safety equipment
- Special orders
- Tools
- Custom metal
Do you fabricate custom metal flashing?
Yes, we specialize in custom flashing fabrication to meet your project requirements.
What are the specifications for custom metal fabrication?
Our standard specifications are as follows:
Material Options: Steel (up to 24 gauge) and aluminum
Maximum Lengths:
Steel: up to 8 feet
Aluminum: up to 10 feet
Maximum Width: 24 inches (both materials)
Minimum Bend: 1/4 inch
Minimum Bend Angle: 45 degrees
These parameters ensure quality, durability, and precision across all custom orders. Please contact us for further details or to discuss your specific project needs.
What payment methods do you accept?
We accept Visa, Mastercard, debit, cash, EMT, and EFT.
Do you accept payment over the phone or by cheque?
No, we do not accept payment over the phone or by cheque.
Do you offer delivery services?
Yes, we offer both ground drop and rooftop delivery services.
What should I know before scheduling a rooftop delivery?
Maximum Vertical Reach: Up to 96 feet, subject to site conditions and building accessibility
Site Access: Delivery capabilities depend on how close the crane can safely position near the building
Customer Responsibility: The customer is responsible for ensuring the delivery site is safe and accessible
Crane Requirements: A minimum of 25 feet of width is required to properly set up crane stabilizers
Rooftop Deliveries: A pre-loader is not provided; the customer must be on-site to receive and handle the material upon delivery
These requirements help ensure safe and efficient delivery for all projects. Please contact us with any questions or to review your site conditions in advance.
What are your store hours?
Our operating hours vary seasonally to best serve our customers:
Summer Hours (April 1 – November 30):
Monday to Friday: 7:00 AM – 5:00 PM
Saturday: 7:30 AM – 12:00 PM
Sunday: Closed
Winter Hours (December 1 – March 31):
Monday to Friday: 7:00 AM – 4:00 PM
Saturday & Sunday: Closed
These hours are designed to accommodate increased demand during the summer months while maintaining efficient service year-round.
Do you have a showroom where I can see products?
Our showroom features a wide selection of shingles and materials, thoughtfully displayed to help you explore the options we offer. Samples are available for you to take home, allowing you to confidently select the right products to complete your project.